Return, Refund & Cancellation Policy

Orders can be cancelled only before they enter processing.

• Orders cancelled more than 24 hours before delivery may be eligible for cancellation.
• Once production or packaging starts, cancellation may not be possible.
• Personalized products cannot be cancelled after customization begins.
• Refund eligibility depends upon order status.

• Same Day Delivery orders cannot be cancelled after confirmation.
• Midnight Delivery orders cannot be cancelled once assigned to the delivery team.
• Delivery timing depends upon traffic, weather and local operational conditions.
• Incorrect address or unreachable recipient may delay delivery.
• Festival deliveries may take longer than estimated timelines.

APSgifts makes every reasonable effort to deliver orders within the selected delivery slot.

• Delivery time is an estimate only.
• Remote locations may require additional time.
• Traffic, weather, strikes and local restrictions may affect delivery schedules.
• Exact delivery time cannot always be guaranteed.

Personalized gifts are specially manufactured for every customer.

• No cancellation after customization starts.
• No refund for customer-provided spelling mistakes.
• Please verify names, photographs and messages before placing your order.
• Minor print variations may occur during production.

Refunds are processed only after verification by the APSgifts Customer Support team.

• Approved refunds will be initiated within 5–7 business days.
• Refunds are credited to the original payment method wherever applicable.
• Bank processing time depends on your payment provider.
• Delivery charges, convenience fees and gateway charges may not be refundable.
• Refund requests received after the specified reporting period may not be accepted.

Where possible, APSgifts may offer a replacement instead of a refund.

• Replacement depends on product availability.
• Photographic evidence may be required.
• Replacement requests are subject to verification.
• Only one replacement request is allowed per order.

If you receive a product that is completely different from your confirmed order:

• Report the issue within 6 hours of delivery.
• Share clear photographs of the delivered item.
• Provide your Order ID while contacting support.
• After verification, APSgifts may arrange a replacement or an appropriate resolution.

• Visible damage must be reported immediately after delivery.
• Original packaging should be retained until verification is complete.
• Photographs are required for claim verification.
• Claims made after prolonged use may not be accepted.

Flowers and cakes are fresh, handcrafted and perishable products.

• Minor variations in flowers, colour and arrangement are natural.
• Cake decoration may vary slightly from website images.
• No return is accepted after delivery due to hygiene reasons.
• Quality concerns must be reported immediately after delivery.

• Plants are natural products and may differ slightly in height or appearance.
• Decorative pots may vary depending upon availability.
• Natural growth patterns shall not be treated as defects.
• Customers should follow the care instructions provided.

• Product brands may vary depending upon regional availability.
• Equivalent products of equal or higher value may be substituted if necessary.
• Packaging may differ from product images.
• Food items cannot be returned after delivery.

APSgifts shall not be responsible for failed deliveries due to:

• Incorrect delivery address.
• Incomplete address details.
• Wrong mobile number.
• Recipient unavailable.
• Recipient refusing delivery.
• Restricted entry or security issues.
• Natural disasters or government restrictions.

• Address modifications are accepted before dispatch.
• Changes requested after dispatch may not be possible.
• Additional delivery charges may apply if the new address falls outside the original delivery zone.
• Modified delivery dates depend on service availability.

• Our delivery partner may contact the recipient.
• Re-delivery may attract additional charges.
• If permitted, the order may be handed over to a family member, neighbour, security desk or reception.
• APSgifts shall not be responsible for quality issues arising after a successful delivery handover.

If you are not satisfied with the quality of your order, please contact APSgifts Customer Support as soon as possible.

• Complaints should be reported within 6 hours of delivery.
• Please share your Order ID along with clear photographs or videos of the product.
• Our Quality Team will review your request.
• If the complaint is verified, APSgifts may offer a replacement, store credit or refund depending on the circumstances.

For hygiene, freshness and customization reasons, the following products cannot be returned after delivery:

• Fresh Flowers
• Cakes
• Plants
• Chocolates
• Sweets
• Gift Hampers
• Balloons
• Personalized Gifts
• Digital Gift Cards
• Edible Products

During Valentine's Day, Mother's Day, Father's Day, Raksha Bandhan, Diwali, Christmas, New Year and other peak occasions, order volumes increase significantly.

• Exact delivery timing cannot be guaranteed.
• Minor substitutions may be made due to availability.
• Cancellation or modification requests may not be accepted after confirmation.
• Delivery slots are subject to operational capacity.

APSgifts shall not be liable for delays or failures caused by events beyond our reasonable control.

• Natural disasters
• Heavy rainfall or floods
• Earthquakes
• Pandemics
• Government restrictions
• Traffic disruptions
• Courier network interruptions
• Power or internet failures
• Strikes or civil disturbances

• APSgifts reserves the right to verify suspicious transactions.
• Orders may be cancelled if fraudulent activity is suspected.
• Additional identity verification may be requested.
• Refunds for fraudulent transactions will be processed according to applicable laws and payment gateway procedures.

For any issue related to cancellation, refund, replacement or delivery, please contact APSgifts Customer Support with:

• Order ID
• Registered Email Address
• Registered Mobile Number
• Product Photos (if applicable)
• Brief Description of the Issue

Our support team will review your request and respond as quickly as possible.

APSgifts reserves the right to modify, update or revise this Return, Refund & Cancellation Policy at any time without prior notice.

Customers are encouraged to review this page periodically before placing an order.